This Privacy Policy explains how Neptunus Pool Services LLC ("Neptunus," "we," "us," or "our") collects, uses, and protects personal information when you visit neptunuspool.com, submit a form, use our pool services or operational consulting services, or receive text messages (SMS) from us.
1. Information We Collect
We collect information you voluntarily provide to us, including:
- Name, company name, email address, and mobile phone number;
- Service address, city or service area, and details about your pool or business operations;
- Messages and inquiries you send us, and your text message consent choices (including the date, time, and page where consent was given);
- Basic technical information automatically collected by our hosting provider, such as IP address, browser type, and pages visited.
2. How We Use Your Information
- To respond to your inquiries and provide quotes;
- To schedule, perform, and follow up on pool maintenance and consulting services;
- To send appointment reminders, service updates, and customer care messages;
- To send promotional messages, only if you have separately opted in to receive them;
- To maintain records of your consent and opt-out requests, and to comply with legal obligations;
- To operate, secure, and improve our website.
3. SMS / Text Messaging
If you opt in to receive text messages from Neptunus Pool Services LLC by checking an optional consent box on our website, we will use your mobile number to send you the type of messages you selected: customer care and service messages (appointment reminders, service updates, and replies to your inquiries) and/or marketing and promotional messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP; reply HELP for assistance. Full program details are in our Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with service providers (such as our SMS platform provider) that help us deliver messages to you on our behalf.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only:
- With service providers that help us operate our business (for example, website hosting, form processing, and messaging platforms), who may use it only to perform services for us;
- When required by law, subpoena, or to protect our rights, property, or the safety of others;
- In connection with a merger, sale, or transfer of our business, subject to this Policy.
Mobile phone numbers and SMS opt-in data are never shared with third parties for their own marketing purposes, as described in Section 3.
5. Data Retention and Security
We keep personal information only as long as needed for the purposes described above or as required by law, including records of SMS consent and opt-outs. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure.
6. Your Choices and Rights
- Text messages: reply STOP to any message to unsubscribe, or email us.
- Access, correction, or deletion: email us to request a copy of, correction of, or deletion of your personal information, subject to legal retention requirements.
- Cookies: you can control cookies through your browser settings.
7. Children's Privacy
Our website and services are not directed to children under 13 (or under 18 for text messaging), and we do not knowingly collect their personal information.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
10. Contact Us
Neptunus Pool Services LLC
Serving South Florida
Email: info@neptunuspool.com
Website: https://neptunuspool.com