These Terms & Conditions ("Terms") govern your use of neptunuspool.com, the services provided by Neptunus Pool Services LLC ("Neptunus," "we," "us," or "our"), and the Neptunus Pool Services text messaging program. By using our website or services, you agree to these Terms.
1. SMS / Text Messaging Terms
Program name: Neptunus Pool Services SMS
Program description: When you opt in through the optional consent checkbox on our website forms, Neptunus Pool Services LLC will send text messages to the mobile number you provided. Depending on what you selected, messages may include:
- Customer care & service messages: appointment and service reminders, scheduling confirmations, technician arrival notices, service updates, and replies to your inquiries or quote requests.
- Marketing messages (separate opt-in): seasonal offers, promotions, and service announcements.
Message frequency: Message frequency varies based on your service schedule and interactions with us. Marketing messages: up to 4 messages per month.
Message and data rates may apply. Check your mobile plan for details.
Opt out: You can cancel the SMS service at any time. Just text STOP to the number that messaged you. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, sign up again on our website or text START.
Help: If you have trouble with the messaging program, reply HELP for more assistance, or contact us at info@neptunuspool.com.
Carrier liability: Carriers are not liable for delayed or undelivered messages.
Consent not required: Consent to receive text messages is not a condition of purchasing any goods or services.
Privacy: For privacy-related questions, please read our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
You confirm that you are the account holder or an authorized user of the mobile number you provide and that you are at least 18 years old. If you change or deactivate your number, please text STOP from that number or notify us so we can update our records.
2. Our Services
Neptunus Pool Services LLC provides residential and commercial pool maintenance, cleaning, water chemistry management, equipment observation, preventive maintenance, and green pool recovery in South Florida, as well as operational and route-planning guidance for pool service companies. Specific pricing, schedules, and scope of work are agreed separately with each customer.
3. Quotes, Scheduling, and Payment
Quotes submitted through our website are estimates and are not binding until confirmed by us. Service dates may be rescheduled due to weather, safety conditions, or circumstances beyond our control. Payment terms are provided with your service agreement or invoice.
4. Customer Responsibilities
You agree to provide safe access to the pool area, secure pets, disclose known hazards or equipment issues, and provide accurate contact and property information.
5. Results and Consulting Guidance
Operational figures, examples, and indicators shown on our website are illustrative and are not guarantees of commercial results. Consulting recommendations are provided in good faith; implementation decisions remain the responsibility of the client.
6. Use of the Website
You agree not to misuse the website, submit false information, or attempt to interfere with its operation. All website content, logos, and materials are the property of Neptunus Pool Services LLC and may not be copied without permission.
7. Disclaimer and Limitation of Liability
The website is provided "as is." To the fullest extent permitted by law, Neptunus Pool Services LLC is not liable for indirect, incidental, or consequential damages arising from use of the website or the messaging program. Our total liability for any claim related to services shall not exceed the amount paid for the specific service giving rise to the claim.
8. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
9. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with a new "Last updated" date.
10. Contact Us
Neptunus Pool Services LLC
Serving South Florida
Email: info@neptunuspool.com
Website: https://neptunuspool.com